Join

About ChanticleerTV

ChanticleerTV brings the world-renowned “Orchestra of Voices” straight to your home, offering beautifully captured concert performances you can rent and enjoy anytime. It’s the newest way to experience Chanticleer’s artistry, intimacy, and signature sound wherever you are.


We’re currently working behind the scenes on exciting new ChanticleerTV content and projects. We look forward to sharing more with you soon.

"Die Lorelei"

Music by Mason Bates (b. 1977)

Text by Heinrich Heine (1797-1856)

Frequently Asked Questions

What is included in a membership?
Membership includes access to an incredible catalog of videos and live events.
How do I access my account?
To access your account, click Sign In at the top right of the page and enter your email address. You can request a sign-in link be sent to your email address to sign in without the need for your password or you can enter your password without requesting a sign-in link.
How do I reset my password?
On the Sign In page, click Sign in with password and then click on set new password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the email, click Reset Password, and you will be directed to select a new password before being redirected to the catalog page. If you have trouble remembering your password, you can also use our Passwordless Sign-In option by requesting a Sign-In Link on the login page.
How do I access the catalog?
Once you sign into your account, navigate the Catalog section (or equivalent section name) in the top menu to access all of our videos.

How do I rent a video?

Select the concert you’d like to watch and click Rent. Follow the checkout prompts to complete your purchase, and your viewing window will begin as soon as your payment is processed.

Do I need an account to rent?

Yes. You’ll be prompted to create a free ChanticleerTV account before completing your rental. This allows you to access your video on any device during your rental window.

Can I download videos to save them to my device?
Our content is available for streaming only and cannot be downloaded directly to your device. However, you can access it anytime by signing into your account. If you're using our mobile app, you can save videos for offline playback, allowing you to watch your chosen videos later without an internet connection.
Why am I experiencing buffering or playback issues?
Buffering or playback issues are often related to your internet connection. We recommend a minimum speed of 25 Mbps for smooth streaming. You can also try refreshing the page, using a different browser, or clearing your cache.

How long do I have access after renting?

Your rental begins immediately after purchase. You’ll have one month to watch as many times as you'd like within that period.

How do I change my membership plan or update my billing information?
To change your membership plan or update your billing information, sign into your account and click Profile at the top right. Then, select Purchases. To change your membership plan, click on Manage Plan under the Membership section and follow the prompts to switch to a different option. To update your billing information, click on Change Payment Method under the Payment Method section and enter your new billing details.
Why is my credit card being declined?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.